FAQs + Policies


I have three main priorities when it comes to shipping:

  • Getting your crystals to you safely
  • Using earth friendly packing materials, reducing my Carbon Footprint
  • Saving you money

All of my shipping materials are either reused or recyclable, including the bubble wrap.

All orders are typically shipped every Friday by end of day.

Packages are shipped from Denver via USPS or UPS to the US and Canada ONLY.

Worldwide shipping is an option through www.reship.com

I take great pride in packing your orders with the utmost care. As such, I cannot be responsible for items damaged, broken or delayed/lost/stolen due to USPS.

International clients are responsible for any customs and import taxes that may apply. I cannot be responsible for items damaged, broken, or delayed/lost/stolen due to customs.


All sales are final. I do not accept returns or exchanges for any items. I try my best to accurately display and describe each and every crystal through photos, or via video and Live sales via Instagram. By purchasing, you understand that some items may vary slightly due to the uniqueness of each stone, and differences in screen coloring.

That being said, I want all of my treasures to be loved, and my clients to be happy. Please let me know right away if there is an issue. In the event that we do agree upon a return, a restocking fee or return shipping fee may apply.


I highly recommend adding Mineral Mystic Purchase Protection to any purchase. This option is automatically applied to all purchases through Route Insurance, with the ability to forgo the protection at check out. Simply toggle the protection to "Off" to waive. 

My Purchase Protection provides the following protections:

  • Lost, stolen, or damaged items purchased through mineralmystic.com and will be replaced if available, and Live Sale purchases will be offered a store credit unless available for replacement.

Please Note:

  • Shipping charges are not covered and will not be refunded for the original package.
  • Shipping charges will be waived or refunded in gratitude on replacement items only in the case of damage due to my own packaging error.
  • Shipping charges for replacement items that were lost, stolen, or damaged by USPS or Customs negligence will not be covered.